Frequently Asked Questions

eCAN FAQs

Click here to submit your eCAN request online.

What is eCAN?

eCAN is a facility offered by MFU where investors can submit all the data required for opening a CAN electronically and get a CAN created instantly.

What is the difference between an eCAN and regular CAN?

An eCAN is generated immediately upon submission of the data online either at MFU website or through an Intermediary associated with MFU. Whereas a Regular CAN is created upon investor submitting a duly signed physical CAN Registration Form (CRF) along with documentary proof(s) to an Intermediary associated with MFU or at an MFU Point of Service (POS).

How do I create an eCAN?

You can click here or visit the portal of any Intermediary associated with MFU and offering the eCAN facility. The process of eCAN creation facility offered by different Intermediaries associated with MFU may differ from each other.

What is the difference between eCAN and FillEezz?

FillEezz helps you to fill the CAN Registration data online through a HTML page and generate a fillable PDF which needs to be subsequently signed and submitted physically along with documentary proof(s) to an Intermediary associated with MFU or at an MFU Point of Service (POS). Basis the physical documents submitted, a CAN is created.

eCAN helps you to fill and submit the CAN Registration data online and get a CAN generated instantly. All documentary proof(s) can be uploaded online.

What is the eligibility criteria for availing an eCAN?

Currently eCAN facility is offered only to INDIVIDUAL INVESTORS and MFU offers you two choices for eCAN registration.

  1. Completely Electronic eCAN – Currently, to avail this choice
    1. You should be KYC compliant (other than eKYC) through any of the existing KYC Registration Agencies (KRA) / CERSAI (CKYC); AND
      1. You should be an existing investor in any of the AMCs participating in MFU and the Bank Account(s) submitted through eCAN registration should be available as registered bank(s) in any of the existing folios in the AMCs participating in MFU that may match with the CAN criteria and get mapped to the CAN (OR)
      2. You should not have any investments in the AMCs participating in MFU
  2. Partially Electronic
    1. Those investors who CAN NOT / DO NOT satisfy the requirements for Completely Electronic eCAN
    2. Those who wish to physically submit the CAN Registration Form

CAN I register a PayEezz along with eCAN registration?

Currently, PayEezz registration is not enabled along with eCAN registration.

Investors choosing for “Completely Electronic eCAN” can, upon successful approval of the eCAN, submit a duly filled and signed “PayEezz Registration Form” along with a cancelled cheque/copy of a cheque as a Non-Commercial Transaction (NCT) request to an Intermediary associated with MFU or at an MFU Point of Service (POS).

Investors choosing for “Partially Electronic eCAN” or those whose “Completely Electronic eCAN” is converted to “Partially Electronic eCAN” by MFU, can submit a duly filled “PayEezz Registration Form” along with the eCAN Registration Form being submitted to an Intermediary associated with MFU or at an MFU Point of Service (POS).

MFU may later enable a facility for the investors to register an eMandate, once the necessary infrastructure is enabled by the participating banks/payment aggregators.

How do I know if my choice of “Completely Electronic eCAN” has been changed to “Partially Electronic eCAN”?

If the choice is changed from “Completely Electronic eCAN” to “Partially Electronic eCAN” by MFU, a pre-filled form will be emailed to the investor (along with the reasons for changing the mode) for physical submission to an Intermediary associated with MFU or at an MFU Point of Service (POS).

What is/are the reasons/s for MFU converting my choice of eCAN registration from “Completely Electronic eCAN” to “Partially Electronic eCAN”?

One or more of the following could be the reasons for MFU converting your choice:

  1. The data / information / documents submitted by you does not satisfy the requirements for “Completely Electronic eCAN” registration. For e.g.
    1. The KYC status/data checked/downloaded by MFU for the applicant/s does not conform to the KYC requirements for “Completely Electronic” eCAN creation.
    2. The Bank Account(s) registered under the CAN is / are not registered in any of the existing folio(s) that matched the CAN criteria.
    3. MFU, at its discretion, decided to convert the mode to “Partially Electronic” eCAN.
  2. The KYC status/data checked/downloaded by MFU for the applicant/s does not conform to the KYC requirements for “Completely Electronic” eCAN creation.
  3. MFU, at its discretion, decided to convert the mode to “Partially Electronic” eCAN.

What happens if I register more than one bank account for “Completely Electronic eCAN” and one or all of them are not registered in any of the existing folio(s) that matched the CAN criteria?

If at least one of the bank account(s) registered for “Completely Electronic eCAN” is registered inx any of the existing folio(s) matching the CAN criteria, the record will continue to be and processed as “Completely Electronic eCAN” and the other bank accounts will be IGNORED.

Else, the record will be forcefully converted to “Partially Electronic eCAN” and a pre-filled form will be emailed to the investor for physical submission to an Intermediary associated with MFU or at an MFU Point of Service (POS).

Are any document proof(s) required to be submitted for eCAN? If so, how do we submit the same?

Investors are required to provide the necessary documentary proof(s) as detailed in the eCAN Terms and Conditions. For “Completely Electronic” eCANs, you will be provided links to upload the document proof(s). For “Partially Electronic” eCANs, you must submit the document proof(s) along with the physical CAN Registration Form.

Can I CLONE the CAN data for creating a different eCAN?

Yes. Please go through the eCAN Instructions to know the procedure for CLONING CAN data.

Can I save the data partially and retrieve it later for completion and submission?

Yes. Please go through the eCAN Instructions to know the procedure for saving the data partially and retrieving the same later.

How can I track the status of my eCAN Registration?

Please go through the eCAN Instructions to know the status of your eCAN Registration. An email is also sent to the investor upon successful registration

Can I transact immediately after I receive the eCAN?

The CAN allotted to you is only PROVISIONAL. The same will be approved after necessary verifications by the MFU team. You will be able to transact after the CAN is approved.

How long will it take for the eCAN to be approved by MFU?

Subject to all the information required for approving the eCAN being available and in good order, it may take one business day for the eCAN to be activated by MFU.

What could be the reasons for the delay in eCAN activation by MFU?

The following are some of the reasons that may delay the activation of eCAN by MFU:

  1. Non-availability / delay in receipt of the KYC data / image downloads from the KRA/CERSAI.
  2. Non-availability / delay in receipt of the existing folio data from the RTAs of the participating AMCs.
  3. Non-availability / delay in upload of the required proof documents by the investor.