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Complaints Data for the Month - Jan 2024

SN Received From b/f from prev month Recd During the month Total Pending Resolved* Pending at the end of the month** Avg Resolution Time^ (in Days)
less than 3 months more than 3 months
1 Directly from Investors 115 346 163 298 150 13 1.94
2 SEBI (SCORES) - - - - - - -
3 Stock Exchanges (if relevant) - - - - - - -
4 Other Sources (if any) 256 761 410 607 377 33 1.59
5 Grand Total 371 1107 573 905 527 46 -
  • Include complaints of previous months resolved in the current month, if any.
  • Include total complaints pending as on the last day of the month, if any.
  • Average resolution time is the sum total of time taken to resolve each complaint in the current month divided by total number of complaints resolved in the current month.
  • ATR submitted in due time.

With a view to improve performance and enhance the high availability of MFU System, it has been decided that transactions older than the previous Financial Year i.e., transaction data prior to 1st April 2022 will be archived on 18th April 2023. * * * “If you have any dispute against a listed company and or its Registrar and Share Transfer Agent (RTA) on delay or default in processing your request, as per SEBI circular dated 30.05.2022, you can file for arbitration with Stock Exchange.” For more details, please see the web links of the stock exchanges: BSE - http://tiny.cc/m1l2vz NSE – http://tiny.cc/s1l2vz * * * Please ensure to validate your Nomination Details registered under CAN. Click here to complete the validation if not already done. * * * Please ensure to verify your Contact Details registered under CAN. Click here to complete the verification if not already done. * * * Check out the Videos about MFU and the features offered. * * * Explore the new and improved Schedule Transactions feature using which you can register a Scheduled Purchase Plan (SPP), Scheduled Redemption Plan (SRP) and Scheduled Switch Plan (SSP) * * * Download the MFU Mobile App Distributor Mobile App goMF available for Android and IoS * * * Use the Connect menu on the top menu bar to lodge a Complaint / Query / Feedback. * * * MPIN / Touch ID based authentication is now enabled on the goMF app. Please update the App to start using this feature.